Techjournal.uk

In this TechJournal.uk feature, Jena Miller discusses why AI adoption succeeds or fails based on one critical factor: people. Drawing from nearly two decades of experience leading global transformation initiatives, she argues that organisations often focus on implementing technology while overlooking the human factors that determine whether change takes hold.

The article explores Jena’s adoption framework built on clarity, alignment, and inclusion, and highlights her belief that sustainable transformation happens when employees understand the purpose behind change, see how it connects to their work, and have a meaningful role in shaping the outcome. Through examples from large-scale global programs, she demonstrates how listening to frontline expertise and building ownership can turn resistance into engagement and deliver lasting business results.